Terms & Conditions

Introduction

Welcome to PurpleCare (“we,” “us,” or “our”). By using our telemedicine services, you (“user,” “patient,” or “you”) agree to these Terms and Conditions. If you do not agree, please do not use our services.

Services Provided

Our platform facilitates remote consultations with licensed healthcare professionals. We do not replace in-person medical care and do not handle medical emergencies.

Eligibility

You must be at least 18 years old or have parental consent to use our services. Users must provide accurate personal and medical information.

Not for Emergencies

Our telemedicine services are not for medical emergencies. If you experience a medical emergency, call emergency services or go to the nearest hospital immediately.

Privacy and Data Protection

We collect, store, and process personal health information per our Privacy Policy. By using our services, you consent to our data practices.

No Medical Guarantee

While we strive to provide quality care, we do not guarantee specific medical results. The advice given by healthcare providers is based on available information at the time of consultation.

User Responsibilities

Provide accurate and complete medical history.

Follow the treatment plan prescribed by healthcare professionals.

Do not misuse or abuse the telemedicine services.

Payment and Refund Policy

Users must pay for services as specified on our platform. Refunds, if applicable, are processed based on our refund policy.

Limitation of Liability

We are not responsible for any harm, loss, or damages arising from the use of our services, except where prohibited by law.

Modifications

We reserve the right to modify these Terms and Conditions at any time. Continued use of our services after changes constitutes acceptance of the updated terms.

Termination

We may suspend or terminate your access to our services if you violate these Terms and Conditions.

Contact Information

For inquiries, contact us at contact@mypurplecare.com or +233 0000 000.